Questions before the first collection
Direct answers, including the boundaries.
When something still requires commercial, operational, or legal validation, the answer says so explicitly.
Product and operations
01What does L3 Backups store?
Validated versions of registered equipment configurations, associated with the company environment and device. Output that fails semantic rules is not accepted as a valid backup.
02What does semantic validation check?
It looks for known failures, missing required markers, incomplete output, and unexpected responses. If a collection is rejected, the reason remains available and the last valid backup is preserved.
03Does Dry Run create a backup or change history?
No. It runs the template on the real device with the same backup engine, shows sanitized output, protects secrets, supports cancellation, and recovers state after a page refresh.
04How does SSH confirm the device identity?
The platform validates and pins the Host Key. A change is detected and handled through an incident, notification, and planned rotation; credentials are sent only after the host is trusted.
05Can collection be manual and automatic?
Yes. Authenticated users can start a manual collection, and each device can have a schedule, time window, time zone, and retry after failure.
06Does the system restore the configuration on the device?
There is no confirmed automatic restoration. The system lets users inspect, compare, and download the file to guide manual recovery.
07Does retention mean a number of days?
No. Retention is the maximum number of versions kept per device. This site does not promise a duration in days.
08What can I do with the public API v1?
The API can read groups, devices, and runs; start asynchronous runs; and access metadata and downloads for valid backups, subject to token permissions. The published contract does not include webhooks.
09Does it work with any device?
No. The homologated combinations are MikroTik RouterOS v7 and Cisco ASR IOS XE over SSH. Other vendors, models, and versions require template and collection validation.
10Can I create my own template?
Yes. Administrators can create, import, and export templates with commands, pagination, and validation rules. A custom template does not automatically make the combination homologated.
11Is Telnet recommended?
No. Telnet is a technical option for legacy equipment, but it does not encrypt traffic. Prefer SSH and assess risk before homologating Telnet.
12Can I download my backups?
Yes. You can open history, view and download validated versions, and compare changes between backups.
13How are credentials protected?
Username, password, enable secret, host, IP, and TOTP are treated as sensitive and protected with Google Cloud KMS.
14Which region does the service operate in?
The Brazilian operational region uses infrastructure in São Paulo. See the current legal documents for details about data handling and service providers.
15Are there per-device or per-group permissions?
There is no evidence of granular permissions. Administrator and user roles exist; groups organize the view and do not change permissions.
16What does it cost and what are the limits?
Basic costs R$ 39.90/month and includes 5 devices and 2 users; Professional costs R$ 69.90/month and includes 20 devices and 5 users; Advanced costs R$ 119.90/month and includes 50 devices and 10 users. All include 30 versions per device and 25 MB per collection. Enterprise / Custom remains available on request.
17How much do add-ons cost?
Monthly add-ons cost R$ 25.00 for +10 devices, R$ 5.00 for +1 user, and R$ 30.00 for retention of 90 versions per device. The 90 versions replace the standard 30 versions, are not cumulative, and do not mean 90 days. Add-ons are applied with assistance.
18How long is the trial?
The Trial is only for customers who have never subscribed, starts on assisted activation, and requires no card. It lasts 14 days, with up to 24 additional hours to align expiry with the next midnight in São Paulo. The platform displays the expiry date and time. At expiry, new runs and operational changes stop, and the Environment remains read-only for 30 days before purge.
19Does L3 Backups claim legal compliance or an SLA?
No. Available documentation does not confirm a public policy, certification, SLA, or RPO/RTO, so those promises are not made.
Is your combination missing?
Treat vendor, model, version, protocol, and command as validation inputs — not assumed compatibility.